Terms of Service
Last updated: December 2024
1. Acceptance of Terms
By accessing and using upfrontexcursions.live, you accept and agree to be bound by the terms and provision of this agreement.
2. Service Description
Upfront Excursions provides travel planning and excursion booking services. We act as an intermediary between travelers and local service providers.
3. Booking and Payment
- All bookings require confirmation and deposit
- Final payment due 30 days before departure
- Prices subject to change until booking confirmation
- Currency fluctuations may affect final pricing
4. Cancellation Policy
- More than 60 days: Full refund minus processing fee
- 30-60 days: 50% refund
- Less than 30 days: No refund unless exceptional circumstances
- Travel insurance strongly recommended
5. Liability
Upfront Excursions acts as an agent for service providers. Our liability is limited to the cost of services booked. Travelers participate at their own risk.
6. Travel Requirements
Travelers are responsible for valid passports, visas, health requirements, and travel insurance. We provide guidance but cannot guarantee entry to any destination.
7. Force Majeure
We are not liable for cancellations due to natural disasters, political unrest, pandemics, or other circumstances beyond our control.
8. Governing Law
These terms are governed by applicable international travel regulations and consumer protection laws.
Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Fill out our contact form
- Subscribe to our newsletter
- Book travel services
- Communicate with us
2. Types of Data Collected
- Personal Data: Name, email, phone number, address
- Travel Data: Preferences, destinations, travel dates
- Technical Data: IP address, browser type, device information
- Usage Data: How you interact with our website
3. How We Use Your Information
- Provide and improve our travel services
- Communicate about bookings and travel updates
- Send marketing communications (with consent)
- Comply with legal obligations
- Protect against fraud and abuse
4. Legal Basis for Processing (GDPR)
- Consent: Marketing communications
- Contract: Providing travel services
- Legitimate Interest: Website improvement, fraud prevention
- Legal Obligation: Compliance with travel regulations
5. Data Sharing
We may share your information with:
- Travel service providers (hotels, guides, transport)
- Payment processors
- Legal authorities when required
- Service providers who assist our operations
6. Your Rights (GDPR)
- Access: Request copies of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a structured format
- Objection: Object to processing for marketing
- Restriction: Limit how we use your data
7. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.
9. International Transfers
Your data may be transferred to countries outside your residence. We ensure appropriate safeguards are in place.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at: [email protected]
Cookie Policy
Last updated: December 2024
1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and understand how you use our site.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve our website.
Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personal features.
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.
3. Third-Party Cookies
We may use third-party services that place cookies on your device:
- Google Analytics: Website performance analysis
- Social Media: Social sharing functionality
- Payment Processors: Secure payment processing
4. Managing Cookies
You can control cookies through your browser settings:
- Block all cookies
- Allow only essential cookies
- Delete existing cookies
- Set preferences for specific websites
5. Cookie Consent
By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time by adjusting your browser settings.
6. Impact of Disabling Cookies
Disabling cookies may affect website functionality:
- Some features may not work properly
- You may need to re-enter information
- Personalized content may not be available
7. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal reasons. Check this page regularly for updates.
8. Contact Information
For questions about our use of cookies, contact us at: [email protected]